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FAQ

LAC Rewards Program

What is the LAC Rewards Program?

How do I join this program?

How do I earn LAC$?

What can I do with my LAC$? How do I redeem it?

What is the validity of the VIP membership?

When does my LAC$ expire?

It's my birthday month. Are there any special benefits I can enjoy?

I cannot log in to my account, what can I do?

When does my LAC$ appear in my account?

I've forgotten the password to my account. What should I do?

My membership status / information is reflected incorrectly, what can I do?

How do you plan to use the personal data that you have collected from me?

Products Related

Talk to our Nutritionists

How does LAC source its ingredients?

How do I choose the most suitable product for myself?

Can I place backorders for out-of-stock products?

Where are LAC products produced?

Where can I purchase LAC products?

Orders Related

The promo code is not working. What should I do?

How can I see the discounts in my account?

Click on the Shopping Cart icon for an overview of your cart item(s). Discounted prices will be displayed below the product's usual price, and reflected in the Subtotal.

If a coupon code is used, the discounted amount will be reflected below the Subtotal in the Order Summary.

If you are unable to see the discounts or require assistance, please take a screenshot and email it to info@lac.com, or talk to us via LAC Live Chat (weekdays 10am-5pm GMT+8, except Public Holidays).

I did not receive a confirmation email/invoice receipt. What should I do?

My order status shows “Shipped”. What does this mean?

How do I redeem my LAC$?

When will I receive my LAC$?

I would like to cancel my order. What should I do?

Shipping Related

Payment Related

What are the payment options?

How do I offset my purchases with my eGift Card

How do I offset my purchases with my LAC$?

Returns & Refunds

Returns & Refunds Policy

I would like to request for a refund for items purchased on LAC website. What should I do?

How long will it take for the refunded amount to be credited back to me?

What happens to my LAC$ if I get an item refunded?

Exchanges

About Us

Terms & Conditions

Privacy Policy

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Privacy Policy

PERSONAL DATA PROTECTION POLICY

GENERAL DATA PROTECTION POLICY

How can I see the discounts in my account?

Click on the Shopping Cart icon for an overview of your cart item(s). Discounted prices will be displayed below the product's usual price, and reflected in the Subtotal.

If a coupon code is used, the discounted amount will be reflected below the Subtotal in the Order Summary.

If you are unable to see the discounts or require assistance, please take a screenshot and email it to info@lac.com, or talk to us via LAC Live Chat (weekdays 10am-5pm GMT+8, except Public Holidays).

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